Payment & delivery

Meanings
The person who made the order hereinafter referred to as the “customer” the person for whom delivery is organised usually another person hereinafter referred to as the “recipient”.
Terms
Delivery outside the Republic of Belarus is not carried out.
When ordering over 98 Belarusian rubles - delivery is FREE.
Up to 98 rubles, the cost of delivery in Minsk is 15 rubles.

Delivery

The company "Rozmarin" only once provides a delivery service for free!

Delivery is considered completed if the courier arrived at the address indicated in the order and handed over or failed to hand over the order due to the fault of the recipient: 

 1) If the recipient does not answer phone calls 

 2) If the recipient currently is in a different location 

 3) If the recipient did not meet the courier 

 The customer can re-arrange the delivery by fully paying for the delivery service - $ 5 at the rate of the National Bank of the Republic of Belarus.

 Alternatively, the recipient can independently pick up the order from our salon, at the address Zaslavskaya, 23/1. 

 Pre-call system (a preliminary phone callmade prior to delivery) 

 If the customer arranges delivery for another person the recipient, we have a pre-call system. 

Before delivering a gift or a bouquet, an employee of the Rozmarin company calls the recipient and, in a veiled form, specifies a convenient time and address for delivery. 

It is important for us to give the gift to the recipient at a convenient time and in a comfortable environment for the recipient. 

Rozmarin company does not refund to the customer if we are unable to delivery the order to the recipient, in the following cases: 

 1 If the recipient's phone is not connected or not in the range or if the customer has given the wrong phone number, 

 2 If the recipient, after a preliminary call, is absent from the place of receipt of the order and does not answer calls, 

 3 If the recipient refuses to accept the order during the preliminary call or at the time of delivery. 

 Dear customers, please note that the order is prepared before the preliminary phone call, so that it can be delivered as quickly as possible. Conditions for ordering live butterflies The Rozmarin company provides a service for ordering live butterflies with optional flowers. 

 Attention please!

Butterflies are a living organism, the life and reproduction of which are influenced by many factors, including weather conditions, the actual type of butterfly. 

Due to these factors: 

 1 Butterfly orders are accepted 1 week in advance if the delivery day is a regular non-holiday day, and 2 weeks in advance if the delivery day is a holiday including public holiday. 

 When ordering at a later date, Rozmarin company does not guarantee that the order will be completed within the time specified by the customer. 

 1 Even when placing an order within the time specified in paragraph 1, the Rozmarin company reserves the right to postpone the delivery time due to circumstances beyond our control – such as the butterflies were not born, the butterflies were born with an imperfect wing shape and similar. 

 We always inform our customers and recipients by phone in advance about the change in delivery time! 

 1 If the butterflies are in stock, delivery can be made on the day the order is placed. 

 Conditions for ordering strawberries in chocolate 

 Please note that it takes at least 5 hours to prepare an order that contains strawberries in chocolate. 

Due to this: 

 1 When making delivery on the day on which the order is made, the Rozmarin company reserves the right to postponethe delivery time to the next day due to the of the strawberry specialist availability. 

 We will inform you about the change in delivery time by phone! 

 1 If the strawberry specialist has free time, delivery can be performed on the day of receipt of the order. 

 2 An order for strawberries in chocolate for a holiday is accepted only 3 days before the holiday. When ordering for a later date, the gift may be delivered later than the holiday. 

We inform about the delivery time by phone. 

 Delivery on holidays 

 The Rozmarin company provides services  for the delivery of flower products and  related products through its own and  contracted couriers. 

We always try to take into account the delivery time specified by  you in the order.

Please note that the order of delivery is  formed based on the time of placing the  order.

Important! 

When placing an order for a  holiday (February 14 - St Valentine’s Day,  March 8 - International Women’s Day, 31 December and 1 January - New Year, 25 December and 7 January - Christmas, 14  October - Mother's Day), special conditions  apply:  

1 An order for a holiday should ideally bemade 3 days before the holiday! 

If the  order is placed at night or early in the  morning of a holiday, then it is  automatically transferred to the end of the  list - “delivery from 18 to 24 hours. Theorders placed in advance of a holiday are fulfilled first. We kindly ask you to arrange delivery in advance. We inform the customer or recipient in advance about the delivery time by phone. 

 2 If the order is placed on a holiday after 18:00, it is automatically transferred to the next day. 

 3 An order placed on a holiday can be delivered on the day of the order for an additional fee, for an individual call out fee of the courier. You can always contact the administrator by the phone listed on the website or write to any messenger and discuss the time and cost of delivery. 

 Additional Information:

It is always a pleasure to receive a bouquet from a loved one. It is even more
pleasant to receive flowers from someone who is far away. We take care of the delivery of a flower gift and aim for a pleasant experience from the moment of ordering to delivery.
• We accept orders 7 days a week from 8 to 23 (GMT+2). The order is accepted for execution immediately after payment.
• Delivery of bouquets and flower gifts iscarried out throughout Belarus at a convenient time for the customer and the       recipient, or can be made at the exact time (indicated by the customer).
• In the vast majority of cases, our company exactly follows your instructions on the delivery time. At the same time, in rare cases, due to the workload of the delivery service (for example, on holidays), the order can be completed within a few hours relative to the time you specified.
• Delivery service in Minsk is free. To other cities of Belarus, the website ordering system calculates the cost of delivery  automatically based on distance.
• We guarantee the timely delivery of flowers to the recipient. You can receive information about the order by phone at any time or check the status of execution on the website.
• We send a delivery report - a photo of the recipient at the time of delivery of the bouquet.
•Fulfillment of individual requests of customers is our job. We will select and arrange exclusive gift sets (for example, a greeting card, etc.).
• We guarantee the safety of flowers and careful collection of each order. Flower delivery is carried out on a special vehicle equipped with a refrigerator and capable of transporting non-standard compositions and bouquets over a long distance without harm to flowers.
When placing an order, please provide a valid email address - the delivery report will be sent there. We may contact you for more information. 

One of the fundamental principles of our company is the exact execution of yourorder, i.e. you receive exactly thoseflowers and in the quantity indicated in the description of the bouquet you buy. In some cases, due to the seasonality of certain types of flowers, it is allowed to replace individual components of the order without violating the overall appearance and color scheme of the bouquet.  Complaints

According to the legislation of the Republic of Belarus, flowers are not subject to exchange and return. At the same time, in the event of a motivated claim, our company is ready to discuss with the customer various options for resolving the situation. To do this, you must send a letter outlining the essence of the problem using the "feedback" form, or call our call center.

Payment Prices in our flower shop are set in Belarusian rubles (BLR). For the convenience of buyers, the function of converting prices into other currencies is provided. However, you should keep in mind that when making a purchase, thecurrent rate set by your card issuing bankwill be applied.

Payment by bank card VISA, MasterCard, MIR, UnionPay, BELKART

through the Assist Belarus system

1. Payment is made via the Internet in real time immediately after placing the order.
2. Cards of the international payment systems VISA (all types), MasterCard (including Maestro), issued by any bank in the world, MIR, UnionPay, as well as cards of the BELKART payment system are suitable for making financial transactions.
When choosing to pay for an order using a bank card, payment processing (including entering the bank card number) is carried out by Electronic Payment Company ASSIST LLC using the software and hardware complex of the Assist Belarus electronic payment system, which has passed international certification.
The system that ensures payment security uses the secure TLS protocol to transfer confidential information from the client to the server and further processing in the processing center. This means that the payer’s confidential data (card details, registration data, etc.) are not sent to the online store, their processing is completely protected, and no one can obtain the client’s personal and banking data. In addition, when processing payments by bank cards, secure technology is used: Visa Secure for VISA, MasterCard ID Check for MasterCard, Mir Accept for MIR, UnionPay 3-D Secure for UnionPay, as well as BELKART - Internet Password for BELKART.
Payment order:
1. Select the payment method by card on-line.
2. After clicking on the “Confirm and pay” button, the system will direct you to the website of the electronic payment provider belassist.by, which ensures payment security. The authorization server establishes a connection with the buyer via the secure TLS protocol and receives from the buyer the parameters of his bank card (card number, card expiration date, cardholder name in the transcription as indicated on the bank card, as well as the CVC2 or CVV2 number indicated on the back side of the card). The online payment transaction by bank card is completely confidential and secure.
3. Your personal data and card details are entered not on the page of our website, but on the authorization page of the payment system. Access to this data is carried out using the TLS secure data transfer protocol; secure Internet payment technologies Visa Secure, Mastercard ID Check, Mir Accept, UnionPay 3-D Secure, BELKART-InternetPassword are also used.
Cards of payment systems Visa, MasterCard, MIR, UnionPay and BELKART issued by any banks in the world are accepted for payment. We recommend contacting your bank in advance to ensure that your card can be used for online payments.
The reasons for refusal of authorization may be the following:
• there are not enough funds on the card to pay for the order;
• the bank that issued the buyer’s card has banned online payments;
• the timeout for entering bank card data has expired;
• the entered data was not confirmed by you on the payment page, data format error, etc.
Depending on the reason for the refusal of authorization, to resolve the issue you can:
• seek clarification from the bank that issued the buyer's card;
• if the bank cannot resolve the problem, repeat the payment attempt using a card issued by another bank.

2. Cash in the store or cash on delivery

This payment option is suitable for those customers who want to give a bouquet to someone with delivery, but at the same time pay in cash. Payment is made in advance: before the fact of delivery to the courier or directly in our store in Minsk. The courier service at your address for pre-payment is paid additionally. This service works only in Minsk.






3. Payment through the ERIP system 

   You can pay for goods in the Rozmarin online store through the “Settlement” (ERIP) system at any place convenient for you, at a convenient time for you, at a banking service point convenient for you - Internet banking, using mobile banking, information kiosk, cash desk banks, ATMs, etc. You can make a payment using cash, electronic money and bank payment cards at banking service points of banks that provide payment acceptance services, aswell as through remote banking tools.To make a payment you need:
Choose:
• Item "Settlement System" (ERIP)
• Sub-item "online stores/services"
• Section "A-Z Latin domains"
• Subsection with the letter "R"
• Find "Rozmarin.by"
• To pay for the Goods/Services, enter the Order Number.
• Check the correctness of the information Make the payment.

4. Payment by bank transfer

Based on the invoice issued by Rozmarin, payment is made from a bank account